In today’s healthcare sector, Chief People Officers are no longer just managing policies and perks, they’re managing performance. And they’re doing it with data.
At a recent Compass Carter Osborne round table, CPOs from across the healthcare and retail landscape shared how HR is becoming an operational powerhouse leveraging insights to solve real-world problems like shift coverage, productivity, and cost efficiency.
One example? Tracking call response times at care sites. When HR holds concrete data showing how long phones go unanswered, it becomes nearly impossible for local managers to dispute the need for intervention or performance management. Accountability becomes data-led, not anecdotal.
CPOs are also using performance data to restructure roles and streamline org charts. By defining clear job descriptions and reducing the number of layers in a business, organisations can accurately benchmark performance across bands and support middle managers in owning site-level outcomes.
On the tech front, self-service shift rostering has been a game-changer. Giving staff control over their schedules not only improves morale and attendance, but can also boost payroll efficiency by up to 10%. That’s a measurable win for both staff satisfaction and bottom-line performance.
But it doesn’t stop there. Data-led HR is also enhancing recruitment speed and compliance. CPOs are rolling out systems to screen applications for things like language proficiency, validate Right to Work documentation, and fast-track qualified candidates reducing onboarding delays and recruitment spend.
The result is a function that doesn’t just support operations, it optimises them. In a sector where every minute and margin counts, the CPO has become a critical link between people and performance.
Are you seeking a trusted partner to support your executive search in healthcare?
We bring decades of executive search experience and a proven track record of success across our dedicated sectors. Our investor clients rely on us time and again to build exceptional leadership teams that drive growth and deliver results.
